Subscription & Refunds

Nexus+ is offered as Monthly ($9/month) or Annual ($90/year), plus any applicable taxes. Payments are processed securely by Stripe. Prices may change with advance notice; changes apply at your next renewal.

Your subscription renews automatically at the end of each billing period using your saved payment method, until you cancel.

Cancel anytime from Account & billing, which opens the secure Stripe billing portal. You keep Nexus+ benefits until the end of the period you've already paid for, then your account returns to the free tier. Your saved progress is kept.

Payments are generally non-refundable for partial billing periods. However:

• If you were charged in error or by a duplicate charge, we'll refund it.
• New Annual subscribers can request a full refund within 7 days of the first payment.
• Where local law gives you a right of withdrawal (e.g. EU/UK consumers), we honor it.

To request a refund, email support@nexusplay.life with your account email and the charge date.

If a renewal payment fails, Stripe will retry. If it still can't be collected, Nexus+ benefits pause until payment is updated.